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Triumph Fleet | Dispatch FAQ

Frequently Asked Questions

Get instant clarity on rates, loads, paperwork, claims & everything you need to run your fleet profitably with Triumph Fleet.

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Triumph Fleet | Expert Dispatch FAQ

Getting Started

Onboard & hit the road in 24h with Triumph Fleet

You can be fully onboarded and dispatching loads within 24–48 hours of signing up. Our team walks you through account setup, carrier verification, and your first load dispatch at no extra cost.
You'll need your MC Number, DOT Number, insurance certificate (COI), and a signed carrier-dispatcher agreement. Once submitted, our team verifies everything typically within a few hours.
Not at all. Triumph Fleet is designed for owner-operators and small fleets. The dashboard is intuitive, and our dispatch team handles the heavy lifting.
Yes. We offer a 7-day trial with full access to our dispatching services so you can experience the value firsthand before choosing a plan.
We specialize in dry van, flatbed, reefer, and step-deck loads. Our dispatchers work with top load boards and direct brokers.
No long-term lock-in. We offer month-to-month agreements and a 7-day risk-free trial. Cancel anytime.
We accept new carriers! We'll help you get established with brokers that work with new MCs while building your inspection record.

Dispatching & Loads

Find premium freight & maximize uptime

Our dispatchers search load boards and broker networks on your behalf, negotiate the best rates, send you the rate confirmation, and handle all broker communication.
Absolutely. You always have final say. We present load options matching your preferences and you approve before we book anything.
Our team is available Monday–Friday, 6 AM – 10 PM EST, with on-call support on weekends for urgent situations.
Yes. We actively pursue detention pay, TONU (Truck Order Not Used), and layover claims on your behalf.
We use premium access to DAT, Truckstop.com, and direct broker relationships to identify the highest-paying loads in your lane.
Within 2–4 hours on average. Our dispatch team starts searching for next loads as soon as you deliver.
We specialize in owner-operators and fleets up to 15 trucks. Each client gets a dedicated dispatcher.
We enforce TONU fees up to $250 and immediately find a replacement load for you.

Rates & Payments

Transparent, competitive & fast

Most carriers report a 15–25% increase in gross revenue within the first 60 days due to better load rates and fewer deadhead miles.
Our plans scale with your fleet size. Whether you're a single owner-operator or running 10+ trucks, we have tiered plans with volume discounts.
We charge a flat percentage per load (typically 5–8%) depending on your plan. No hidden fees, no setup fees.
Invoices are generated weekly or bi-weekly. We accept ACH, wire transfer, and credit cards.
Currently $2.30–$3.10/mile depending on region. Dry van avg $2.45, reefer $2.95, flatbed $2.85.
We recommend factoring to mitigate risk, and screen brokers for credit scores using Ansonia & credit reports.
We verify lumper fees and add them to the rate confirmation. You get reimbursed by the broker.
Yes, multi-stop freight reduces empty miles and increases total trip revenue dramatically.

Paperwork & Compliance

Keep your authority clean & operating

We integrate with your TMS or provide mileage reports to simplify IFTA filing.
Signed rate confirmations and all email communication are archived in the client portal.
Upload via the driver app or dashboard for faster payment processing.
Yes, we send reminders for annual inspections, UCR, and renewals.
Yes, our system generates digital permits and you can store COIs on mobile.
We connect you with safety consultants to help resolve violations quickly.
We provide step-by-step FMCSA guidance and help file amendments.

Equipment & Freight

Flatbed, Reefer, Van, Step deck specialists

Dry van, power only, flatbed, step deck, RGN, reefer, and specialized heavy haul.
Yes, we find permit-ready loads and coordinate with pilot car services.
If you have a hazmat endorsement, yes — these loads come with higher pay.
We prioritize team-friendly freight: longer distances, higher RPM.
We locate tarp-free freight that maximizes your efficiency.
We reschedule loads and help find repair shops 24/7.
Retail, expedited, and furniture delivery — we work with dedicated lane partners.

Detention & Claims

We fight for your accessorial money

After the first 2 hours, we invoice the broker at $55–$75/hr. Time is tracked via your ELD.
TONU means Truck Order Not Used — we collect $150–$300 on your behalf if the broker cancels.
Yes — a $250–$350 layover fee is negotiated immediately by our claims team.
We escalate to credit departments and enforce contract terms.
We assist with documentation and filing against cargo insurance.
Detention and TONU claims are usually resolved within 5–10 business days. Cargo claims may take longer depending on the insurer.

Tech & Integrations

Connect your tools for a seamless workflow

We integrate with major TMS platforms including Axele, Rose Rocket, and McLeod. Custom integrations are available on request.
Yes, we connect with KeepTruckin/Motive, Samsara, and most major ELD providers for real-time tracking.
Yes — our driver app is available on iOS and Android for load updates, document uploads, and communication.
Full load history, revenue reports, and settlement summaries are available in your dashboard at any time.
All data is encrypted in transit and at rest. We use SOC 2 compliant infrastructure with regular security audits.

Safety & Security

Protecting your authority and assets

We check broker credit scores, FMCSA status, and payment history via Ansonia before booking any load.
We help you file reports with FMCSA, local authorities, and industry fraud databases immediately.
Yes — all pickup and delivery locations are verified before dispatch to prevent double-brokering scams.
We monitor your FMCSA profile for unauthorized changes and alert you immediately if anything is modified.
Standard FMCSA requirements: $750K liability, $100K cargo. We can recommend insurance partners if needed.

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